When clients need CX & Ops talent, they come to us
The RR model is built for operations and customer experience leaders who need brilliant people without the hassle. Whether you’re managing service teams, improving processes, or leading transformation, we’ll connect you with the talent that keeps customers happy and operations seamless.
As good as hiring gets®
TRUSTED BY TOP COMPANIES, WORLDWIDE
20 years of building retail teams for incredible brands
At RR, we’ve been lucky enough to work with a roster of clients that includes iconic fashion brands and household name supermarkets.
No matter what your business does, dependable operations and customer experience talent at all levels is the lifeblood that helps you scale and succeed. We’re proud to have helped RR clients on a range of different customer experience hires and operations hires, from junior level operations assistants right up to Customer Experience Directors.
Specialists in finding exceptional operational talent
Our clients rely on our sourcing expertise and our creativity in the market to help them hire amazing customer experience and operations candidates.
The strength of our global network, our creative approach to connecting with candidates – often using engaging quizzes and videos during the application process – and our negotiating expertise help RR clients make the operational hires that will not just fit, but excel within their business.
We’re not “very agency”
We don’t do egos, inflated sales patter and pushy tricks, and we definitely don’t do the 15-25% fees charged by “traditional” CX & Ops recruitment agencies. We keep recruitment simple and you won’t find any tactics or game-playing.
We’re more like a dating agency, here to connect you with people and allow you both to decide whether you want to work together. We believe in ‘organic’ hiring, so we don’t rework CVs or coach candidates to say and do what you want to hear. We think this is a better and more sustainable approach to hiring.
Tapping into passive talent
The best Customer Experience and Operations candidates aren’t usually scrolling job boards. They’re busy creating new processes, reaching out to customers and ensuring things run smoothly. We know how to find them, engage them, and get them interested in you. That’s how you secure the people your competitors would love to hire.
Why our CX & Ops clients love working with us
We don’t just fill roles — we build relationships. It’s about stronger matches, lasting results, and teams that work.
Not Just a ‘Nice to Have’
Your on-demand customer experience and operations recruitment partner helps win the best talent and elevate your business
We get results
From Customer Service Advisors to Operations Directors, we’ve helped businesses strengthen the teams behind every great experience. CX managers, process specialists, support leaders – you name it, we’ve sourced them. The return? Happier customers, seamless operations, and performance that scales.
Get in touch to see how we can help with your CX & Ops recruitment projects.
“RR is the extra pair of hands on the hiring team dealing with all the complexities of job boards today, releasing us to do the high value human engagement.”
Debby Clement
Founder
An Ops & CX Recruitment Agency You Can Count On. Recent Placements
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Ready to hire amazing talent?
Share your brief and we’ll do the legwork – fast access to candidates, transparent pricing and a clean workflow from first chat to accepted offer. As good as hiring gets®.