• £32,000 - £35,000 DOE + Bonus - up to 20% of salary depending on performance + Benefits

  • Birmingham

  • Automotive, Customer Service, Logistics/Transport

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Contact Centre Manager - Vehicle Logistics Leader
Birmingham
£32,000 - £35,000 DOE + Bonus - up to 20% of salary depending on performance + Benefits

Hours: – Mon- Fri 8.30- 17:30

About the Company:

We are the logistics division of the UK’s number one provider of vehicle remarketing logistics services for the automotive sector.

We offer a full range of services and solutions to support our customers through the whole process of vehicle inspections, collection and deliveries, vehicle demonstrations and refurbishment. From a single vehicle movement to a complete fleet located nationwide – we have it covered.

The Contact Centre Manager

The primary focus of the role will be to direct, lead, inspire develop and manage the Contact Centre Team Leaders and Customer Service Advisor staff to ensure that key operational targets and service levels are achieved and maintained. You will be expected to demonstrate passion, enthusiasm and energy to drive the performance of the Contact Centre to promote a culture of consistently delivering customer and commercial excellence and organisational efficiency. Driving a desire to achieve and develop in one’s self and all staff.

Main Duties:

+ Acting as the main point of customer contact and internal management
+ Monitoring targets, service volume and SLA’s for all Operational staff
+ Develop and coach reporting Team Leaders to up skill and improve performance and their contribution to the business and their teams
+ Conducting team briefings, operational meetings and feedback sessions
+ Pro-actively identify and resolve issues affecting Service delivery

Contact Centre Manager Required Skills:

+ Operational experience of running a contact centre of 50 + FTE’s
+ Understanding of the Logistics Industry and FCA regulated businesses
+ Client facing experience
+ You will be highly organised and have the ability to multi task
+ Problem solving Skills
+ Good attention to detail
+ Handling disciplinary issues
+ Understand and recognise staff training and development needs
+ You will know how to motivate your staff to get the best from them

Interested? Just Apply Below...

…We take your privacy seriously and will only use your personal information to administer your application. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone about the progress of your application. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Apply for this vacancy

We take your privacy seriously and will only use your personal information to administer your application.

When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone about the progress of your application. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Email me vacancy

You will be able to email your application back to us.