Up to £35,000 + Full Benefits Package & Perks
Digital/Media/New Media, Fashion, Marketing/Advertising/PR, Retail
Client Services Account Manager (Fashion/ Retail Brands) - Global Performance Marketing Brand
Central London, EC4V
Up to £35,000 + Full Benefits Package & Perks
++ Do you have solid client management experience in digital, preferably Affiliate (not essential)? If so, we'd love to hear from you. Oh... and if you have worked with fashion/retail brands we'd be very happy indeed! ++
Who we are:
Part of a global group we are the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France.
We empower marketers to transcend the conventional and achieve the full potential of digital marketing. We deliver data-driven personalized ad experiences that engage consumers – across screens, platforms and traditional publishers – and influence them to purchase. Our commitment to transparency provides consumer journey insights that allow us to continually optimize for performance.
Our leading affiliate marketing service services over 350 clients in the UK. We have affiliate networks operating throughout Europe, in addition to Australia, Brazil, Japan and the US. Through our ownership of tracking and reporting technology, we enable our clients to increase their online sales, by building profitable partnerships with a wide range of innovative publishers (we currently manage over 300,000 publishers through our network).
We have a reputation for the highest levels of service, an honest approach to business, a drive for growth, and most importantly – a team who is bright, friendly, and passionate about what they do.
The Account Manager Role:
Join our growing Client Services team and manage a portfolio of clients to implement a thorough, profitable and efficient affiliate marketing strategy. Grow business revenue through innovative and strong partnerships.
Building strong client relationships across a portfolio of clients and acting as the key point of contact, and successfully managing their expectations. You will aim to increase revenue from existing client relationships and identify partnership opportunities, by understanding client needs and requirements. You will work closely with internal stakeholders within the UK and globally to lead affiliate initiatives across territories. You will manage all day to day account administration and maintain documentation of client performance and activities. Produce high quality presentations and confidently deliver client proposals and account reviews.
Required Skills and Experience:
+ 3+ years of digital marketing experience including client service (agency, client or consulting)
+ Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
+ Experience in strong client relationships, reinforced by building trust, advising and upselling
+ Good project management skills
+ Web literate (tracking analytics and methods)
+ A Bachelor’s Degree in a Marketing field
+ An understanding of the Affiliate space
+ Discretionary bonus of up to 10%, pension, private health/dental, life insurance/critical illness cover, childcare vouchers and more
+ Exceptional training and development opportunities
+ New, state-of-the-art office in the heart of the City
+ Bright and open working environment, with lots of meeting rooms and event space
+ Excellent transport links – tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)
+ Forward-thinking adtech company
+ Open-plan office, fostering a culture of collaboration
+ Subsidised weekly gourmet lunches, drinks, and healthy snacks
+ Breakout area with table football, an x box and other entertainment
+ High-tech, creative work areas, dedicated games room with games consoles and TV, well-stocked kitchen bar area, access to roof terrace for staff events
You may have worked in the following capacities:
Affiliate Marketing Customer Manager, Customer Success Manager, Digital Marketing Client Account Manager, Online Marketing Specialist, Digital Marketing Project Manager, Digital Marketing Executive, Search Marketing Executive, eCommerce Manager, Marketing Insights Manager, Service Delivery Account Manager, Performance Marketing Account Manager, Affiliate Marketing Manager.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.